1. General Terms

1.1 Legal Age Requirement

You must be of legal age to purchase any products or services from this website. By submitting an order and/or payment, you confirm that you have read, understood, and agreed to these Terms and Conditions.

2. Definitions

Website: Refers to all online content available on the Publishers Crew website.

Customer ("You", "Your"): Any individual or entity submitting an order.

Company ("We", "Our"): Publishers Crew, a company registered under the laws of Texas.

Product: Any service or product provided by Publishers Crew in accordance with the Customer’s order.

Vendor: A third party providing goods or services to Publishers Crew.

Business Partner: Any entity collaborating with Publishers Crew for mutual business interests.

3. Company Disclaimer

Publishers Crew is an independent publishing services provider.

We assist authors with self-publishing on various platforms; clients pay service fees for our assistance in executing tasks on their behalf with full consent.

We are an independent, fee-based publishing firm offering self-financed book publishing, marketing, and related author services.

We do not operate under a traditional, hybrid, or royalty-based publishing model.

All services are strictly fee-based, and authors retain full ownership and creative control of their work unless otherwise agreed in writing.

4. Scope of Services

We offer professional services that may include, but are not limited to:

• Manuscript editing, formatting, and book design
• ISBN assignment, copyright registration, and distribution setup
• Online and print publishing support
• Book marketing, website development, and promotional campaigns
• Author branding, consultation, and publicity management

Each project proceeds under a signed proposal or service agreement outlining specific deliverables and fees.

5. Payment Terms

• All payments are processed through our authorized payment partners or verified merchant accounts.
• Clients must pay the full invoice or approved payment plan before project initiation unless otherwise stated in writing.
• Payment confirms acceptance of these Terms and authorizes the commencement of project activities.
• Declined or reversed payments will place a temporary hold on services until resolved.

6. Refund and Cancellation Policy

6.1 Refund Eligibility

• Refunds apply only when no work has started and no deliverables have been produced.
• Once consultation, research, or production work begins, refunds are not permitted.
• Refunds are not available for changes of mind after project initiation.
• Administrative and setup fees remain non-refundable in all cases.

6.2 Non-Refundable Services

Due to the nature of publishing and marketing services, the following are non-refundable once initiated:

• Editing, design, or formatting services
• ISBN or distribution registration
• Marketing, PR, or advertising campaigns
• Third-party service fees (e.g., ad placements, distribution, or promotional materials)

7. Chargeback Policy

• All payments are final once the project begins.
• Initiating a chargeback after work has started constitutes a breach of contract.
• If a chargeback is filed without valid cause, Publishers Crew reserves the right to suspend services, recover the full project cost plus administrative and legal fees, and report the claim to the payment processor and legal authorities.
• All communications and deliverables are recorded as proof of service for any dispute.

8. Author Responsibilities

• Provide accurate and complete information for manuscripts, instructions, and promotional materials.
• Secure rights to submitted content, including copyright and third-party permissions.
• Publishers Crew is not liable for any copyright infringement or misrepresentation by the Author.
• Provide timely approvals and submissions to avoid project delays.

9. Intellectual Property

• Authors retain full ownership of their manuscripts and all creative content.
• Publishers Crew reserves limited rights to use cover designs, titles, and marketing materials for portfolio and testimonial purposes unless the Author opts out in writing.
• The Author grants the Company a non-exclusive, revocable license to use project materials strictly for fulfillment and marketing representation.

10. Service Delivery Timeline

• Timelines vary based on project complexity and service type.
• Estimated completion times are good-faith projections and not guarantees.
• Delays caused by client inaction, missing materials, or third-party issues may result in revised delivery dates.

11. Limitation of Liability

• Publishers Crew shall not be liable for indirect, incidental, or consequential damages related to service outcomes or use.
• We do not guarantee book sales, reviews, rankings, or commercial performance.
• Liability for any direct damages is limited to the total amount paid by the Client for that specific project.

12. Confidentiality

• Both parties agree to maintain confidentiality of all sensitive or proprietary information.
• Manuscripts, client data, and unpublished materials are shared only as necessary to complete agreed services.
• All employees, contractors, and vendors are bound by NDAs.

13. Marketing and Advertising

• Authors understand that marketing performance varies due to numerous uncontrollable factors.
• All advertising complies with Google Ads and platform-specific policies on accuracy and data protection.
• We maintain full transparency in all marketing claims and promotional representations.

14. Data Privacy

All personal data is handled per our Privacy & Transparency Policy, which complies with Google Ads, GDPR, and CCPA standards. We never sell, lease, or misuse personal data for unauthorized purposes.

15. Termination

• The Company may terminate services in cases of non-payment, unprofessional conduct, or policy violation.
• Upon termination, any outstanding balance becomes immediately due.
• No refunds apply for work already completed or underway.

17. Acceptance of Terms

By using this website and submitting payment or an order, you confirm your legal agreement to these Terms and Conditions. If you do not agree, please discontinue use of the site and services.

18. Updates to Terms

Publishers Crew may update these Terms periodically to reflect changes in law or policy. Continued use of our services after an update constitutes acceptance of the revised Terms.

19. Disclaimer for Publishers Crew

Publishers Crew is an independent publishing services provider offering professional book production, distribution, and marketing support.

We assist authors in publishing their work across major platforms such as Amazon, Barnes & Noble, and other self-publishing networks.

We make no guarantees of sales performance, bestseller status, or specific marketing outcomes. Publishing success depends on book quality, demand, competition, and author participation.

All services are transparent and fee-based, with clear pricing disclosed before commitment.

Publishers Crew is an independent entity and is not affiliated, endorsed, or associated with any third-party platforms including Amazon, IngramSpark, or others.

All trademarks mentioned belong to their respective owners.

The information provided on this website is for general informational purposes. While we strive for accuracy, we make no warranties regarding completeness or reliability. Use of our services is entirely at your own discretion and risk.

20. Contact Information

Email: info@publisherscrew.com